1. Purpose

The purpose of this Business Continuity Policy is to ensure that ANL Healthcare Plus can maintain or quickly resume critical operations during and after an unexpected disruption. This includes natural disasters, public health emergencies, cyberattacks, vendor failure, or geopolitical disruptions impacting international staffing, credentialing, or relocation.

2. Scope

This policy applies to:

• All employees, contractors, and consultants of ANL Healthcare Plus
• All offices, cloud-based platforms, communication systems, and candidate/client databases
• All global operations, including placements across the UK, USA, UAE, Bermuda, and other international territories

3. Key Objectives

• Minimize disruption to critical recruitment and credentialing services
• Ensure safety and well-being of all staff, candidates, and partners
• Maintain communication with clients, candidates, and regulators
• Protect digital assets, health data, and candidate documentation
• Resume normal operations within pre-defined Recovery Time Objectives (RTO)

4. Business Impact Areas

Impact Area	Examples of Disruption
Candidate Placement	Immigration delay, licensing backlog, flight cancellations
Digital Systems	Data loss, cyberattack, system downtime
Staff Availability	Illness, disaster, or resignation of key staff
Vendor Dependency	Background check vendors or credentialing bodies unavailable

5. Continuity Strategies

A. Technology & Data Resilience

• All key systems (CRM, document storage, candidate files) are hosted on cloud-based platforms with automated backups (daily).
• Access controlled via 2FA and encrypted endpoints.
• Data recovery within 12 hours of any incident.

B. Remote Operations

• All staff trained to work remotely within 2 hours of disruption.
• Business-critical functions (placements, visa coordination, candidate comms) can be executed offsite.
• Cloud collaboration tools (e.g., Google Workspace, Calendly, WhatsApp, Zoom) ensure no loss of workflow continuity.

C. Key Staff Succession

• Cross-trained team members can assume critical roles if key personnel are unavailable.
• Up-to-date SOPs are maintained for visa support, credentialing, and candidate vetting.

D. Candidate & Client Communication

• Emergency contact tree (SMS + Email) is activated in case of disruption.
• Status updates issued within 6 hours to affected clients/candidates.
• Social media, email, and website used to publish service updates.

E. Vendor Management

• Vendor risk assessments conducted annually.
• Backup vendors identified for:
  • Immigration legal partners
  • Credentialing agencies
  • Flight/travel arrangements

6. Testing & Review

This policy is reviewed annually and tested through simulated disruption scenarios at least once per year. Post-incident reviews are conducted after any real disruption to identify lessons learned and update response protocols.

7. Roles & Responsibilities

Role	Responsibility
Managing Director	Approves and oversees policy implementation
Operations Manager	Maintains continuity plans and ensures readiness
IT Support Partner	Ensures backup systems and cybersecurity measures
All Staff	Follow continuity protocols and escalate incidents promptly

8. Policy Owner & Contact

Policy Owner: Operations Manager – ANL Healthcare Plus
Contact Email: hello@anlhealthcare.com
Phone: +44 (0)203 432 4418 / +27 (0)11 100 5104